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Customer Service
Our aim is to provide you, the customer, with the highest standard of service possible. Our growth is fueled by customer referrals, and we mean to keep it that way. Please let us know your comments, good or bad.
Privacy Policy:
We keep all customer information confidential and do not share or sell information to any other parties. We will only add you to our email listing if you choose to fill in the box on the home page.
Return Policy:
We will take returns for 100% refund provided the product is returned unused within 30 days in the original packaging and all the parts are inside. Postage to send the item back is at the customer's expense unless BSR has made an error in sending the correct product. Please contact us to get a return number before sending the parts. Custom ordered parts can not be returned.
Warranty Policy:
All products are covered by the manufacturer's warranty. All breakage or defects within the warranty period can be returned to BSR for replacement. Please contact us to get a return number before sending the item to us. Postage for warranty items will be paid by BSR.
Why buy from Blue Streak Racing:
Consider this: our prices are the same or better as the prices in the US. But when you buy from the US you have to add shipping, brokerage and duties to the price. This can be significant, as brokerage fees alone are around $60. When you buy from us, all of this is looked after. The only cost you have to add to our prices are GST and provincial taxes if they apply. As well as this we are a Canadian company who will go to great lengths to look after you, our customer. And don't forget that shipping is free anywhere in Canada. (On orders over $59, before tax)
Credit Card Payments:
Blue Streak Racing use the Canadian Banks to process our credit card payments. All credit card transaction are processed directly by the banks and the details are not seen, handled, or stored by Blue Streak Racing. Your information stays securely in the hands of your bank.
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